Refund & Cancellation Policy

Customers are entitled to request a cancellation of their booking prior to the scheduled departure date, subject to the terms outlined below.

Cancellation Timeframes and Refunds

• More than 30 days before the departure date
  The customer is eligible for a full refund, excluding any non-refundable fees charged by third-party service providers (including, but not limited to, airlines, hotels, and tour operators).

• Between 14 and 30 days before the departure date
  The customer may be eligible for a partial refund, depending on the applicable supplier policies and incurred costs.

• Between 7 and 14 days before the departure date
  Refunds may be issued at the Company’s discretion and are subject to non-refundable supplier fees.

• Less than 7 days before the departure date
  No refunds will be issued.

General Conditions

All cancellation requests must be submitted in writing via the official contact details provided on the website.
Approved refunds will be processed using the original payment method.
Refund processing times may vary depending on the payment service provider (including Mollie or Stripe) and the customer’s bank.

The Company acts as an intermediary between customers and third-party travel service providers and cannot guarantee refunds for services that are deemed non-refundable by such providers.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@uniontourslimited.online